Action-Merc Commercial Agents & Private Investigators

Vehicles, Plant & Equipment

Repossessions

All services are undertaken by qualified and experienced agents that are skilled in all areas of communication and have been trained how best to perform their task. Our agents not only reflect professionalism, they also reflect upon clients we represent. All Repossession activity is in in accordance with state and federal laws and we can undertake a range of Repossession activities, specific to your individuals needs on the files.

With Repossessions, the tide had changed from Repossessing Securities only, as many of our clients and Finance Companies prefer a method that ensures that our client's relationship with their defaulting customer is not jeopardised, that communication is restored, with the ultimate aim, to have the account paid up in full in the shortest possible time. "Our Personal Repossession Field Call Collection Activity" continues to be a highly effective tool in motivating the customer to resolve their delinquent account, retain the asset and return to meeting the obligations under their contract.

As required however and specific to the individual instructions, Assertive action is often required, with the aim to secure the Asset for the Creditor. All our agents are capable of repossessing the security on behalf of the creditor and are mindful of the legal requirements the various contracts may require, for example the need to have a Form 13 signed by the occupier of a residential premises for a regulated account.

The agent rings in and report at the time of the completed Repossession, with Form 13's, Repossession Statements, Vehicle Condition Reports, Photos and Police Vehicle Notification Forms (if required) and Tax Invoices, uploaded a very short time later. With our state-of-the-art web-based database we can track the file and notify you instantly when the job is complete.

As all our areas of repossession are in regional, rural or remote areas, a local tow operator is required (First Tow). We have implemented a system where we also organize for our clients the second transport to either Pickles or Fowles in Brisbane, and this is organizsed at the time of the repossession, to reduce the storage costs for the creditor. One complete Tax Invoice can then be supplied for all the costs (subject to payment terms) and is part of the Premium Client Package.

Our basic structure for pricing varies according to location, and the service levels required for the issued Repossession Activity.

LOCATION

  • City Suburbs:
Bundaberg, Gympie, Gladstone, Maryborough, Hervey Bay & Rockhampton
  • Regional Suburbs: 
Moore Park, Tiaro, Howard, Calliope, Tannum Sands, Zilzie, Alton Downs, Emu Park, Gracemere, Boyne Island, Oakhurst, Elliot Heads, Gin Gin, Toogoom, Curra, Yeppoon, etc
  • Rural or Remote Towns:         
Monto, Biloela, Gayndah, Mundubbera, Eidsvold, Monto, Murgon, Cherbourg, Biggenden, Rainbow Beach, Blackwater, Moranbah, Tieri, Dysart, Capella, Springsure, Rolleston, Duaringa, Emerald, etc

REPOSSESSIONS

  • Repo/Collect:

* Speaking directly with your customers, face to face, whenever possible

* Updating demographic and contact information such as place of employment,

   current telephone numbers, reason for delinquency and agreement to repay.

* Facilitating the full repayment of the arrears and agent's costs within the specific timeframe

   (as per client instructions)

* Monitoring and following up on this repayment schedule

  • Repossession

* Repossessing the security from the screen or located address

* All tow costs are paid by us allowing a single invoice for a matter where

   repossession is effected and our Tax Invoices provide itemized billing

  • Skip Repossession:         

* Interviewing with family, friends and neighbors if the address is no longer current.

 

Note: For All Repossessions; We utilise both internal and external services

to locate skipped customers. Our Aim is to locate the asset and recovery this for the creditor

EXPERIENCE

Our experience includes and is not limited to, Vehicles, Motor Bikes, Trucks, Heavy Earth Moving Equipment, Construction Equipment, Retail Shop Fittings, Cabins and Dongers, Business Equipment, Boats, Planes.

Our agents are licenced and qualified under the new Act and we carry comprehensive Public Liability and Professional Indemnity Insurance to five million.

SERVICE LEVELS

Pricing varies from the Standard service levels Fee if the matter is either a Rural or Remote, based on travel requirements, wait time for towing firms, and at times overnight accommodation for very remote locations.

Standard - Same day service unless in a regional or rural area and all efforts are made to resolve the matter within the shortest possible timeframes.

We have pricing structures to suit the needs of your business and welcome all enquiries and written quotes can be provided by email.  All enquiries to This email address is being protected from spambots. You need JavaScript enabled to view it. or 0418 798 563.