Mercantile Agents servicing Bundaberg, Gympie, Fraser Coast (Hervey Bay & Maryborough), Gladstone & Rockhampton Regions. We also service the remote and regionals areas (and travel to these remote areas on a weekly basis).
We have Six Agents currently that are able to provide daily service to the areas we cover. You can see a map of our service area here.
We primarily work for banks, financiers, lawyers, insurers, other mercantile agencies and the business community, with the charge out cities of Hervey Bay, Maryborough, Gladstone, Gympie, Rockhampton and Bundaberg.
Our assignments require making demands for payment of overdue debts, with the aim to enter into dialogue with individual and corporate debtors in order to achieve resolution of delinquent accounts whether by full or part recovery or by establishing the debtor does not have the means to pay.
Our duties may require investigation into, and to obtain information about, the personal character or actions of persons, together with the character or nature of the business or occupation of any person, based on legal instructions issued from our clients.
At some stage during the debt collection process a summons may be issued and our role is then to deliver court issued process for a variety of reasons including debt recovery, family law proceedings, civil and criminal litigation in strict accordance with the rules of the issuing court. This can also include Legal Correspondence such as Default Notice or Notice to Quit in relation to encumbered properties to financial institutions, which may result in the process of securing said property for the financial institution.
In addition we are experienced Repossession agents in relation to various types of securities, encumbered to the financial institution through formal contracts (leases, bills of sale, hire purchase agreements etc.) where our primary aim is to seek payment of arrears or the balance of the loan facility which includes associated costs or else to recover the security for the financial institution - i.e; vehicles, motor cycles, trucks, boats, office equipment, commercial equipment, business premises, land and private residences.
We also undertake Surveillance based on Legal instructions from our client for the purpose of litigation.
Action Merc is a member of the Institute of Mercantile Agents Ltd